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Course Description

This course is intended to help persons that are targeting to have deep knowledge about management of quality and the strategy of development of quality aspects within organizations.

Who is the target audience?

Individuals who desire to reinforce their skills, knowledge and capacity to understand the Quality and Organizational Excellence.
Future quality manager / senior quality persons

What am I going to get from this course?

- Describe an overview of Quality Management
- Define "Total Quality Management" and its tools
- Describe Quality specifications and costs
- Explain Total Quality Management tools and external benchmarking
- Describe what "Cost of Quality" means and how it is measured