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Course Description

“Quality is not an act, is a habit”.
A quality management system (QMS) is a system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. It helps an organization to meet its customer needs and improve its effectiveness and efficiency on a continuous basis. The ISO 9001:2015 specifies requirements for a quality management system to provide products and services that meet the regulatory and customer requirements and so to enhance customer satisfaction.

Who is the target audience?

  1. Quality manager, quality control, quality assurance team;
  2. Employees involved in the planning, implementing, maintaining, supervising or auditing of an ISO 9001:2015 QMS
  3. Anyone interested in the Quality field and eager to apply the basics of quality in his/her daily work

What am I going to get from this course?

•Asses the difference between the ISO 9001:2015 and 2008
•Examine and delineate the context of an organization
•List the PDCA cycle
•Recognize the importance of managing organizational knowledge and how it can be preserved
•Discuss how companies assess the QMS through internal audit and other tools
•Understand management involvement through management reviews
•Understand the importance of continual improvement of the QMS